Posts by The Seniors Center Blog

As President of The Seniors Center, Dan Perrin has built a grassroots movement of over 450,000 senior citizens who educate the American public and influence policy makers on issues that effect the quality of life for Americas retired people. The Seniors Center concentrates on securing the Social Security Trust Fund where it has advocated for repayment of funds diverted from Social Security into the Federal Budget. The Seniors Center is based in Washington, DC.

The CDC declares senior financial abuse a public health crisis

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The U.S. Centers for Disease Control and Prevention (CDC) is known for its fight against major diseases. Now, it’s turning its attention to another public health concern: widespread senior financial abuse.

In a word, the increasing financial abuse of seniors is epidemic–though unlike an outbreak of disease, there isn’t any definitive strategy to contain and eradicate it. Up until now, there hasn’t even been a clear-cut definition of what constitutes senior financial abuse.

But this kind of exploitation ultimately has serious health ramifications for its victims, forcing the CDC to formally declare senior financial abuse a danger to public health:

“The need to address financial fraud and exploitation has not been a traditional area for public health focus, but increasingly, the potentially devastating effect–on physical, mental, and financial well-being–is being recognized. In many cases, exploitation occurs at the hands of family members or caregivers, creating further devastation for the individual being exploited.”

The CDC pays particular attention to seniors experiencing some form of cognitive decline or impairment–these people are heavily at risk for financial abuse at the hands of someone they trust.

Among the far-reaching effects of financial exploitation are:

Emotional and psychological damage: stress, anxiety, depression, insecurity, fear, shame, anger, mistrust, diminished self-value.

Financial damage: a victim can lose the ability to afford his home, medication, adequate nutrition, therapy and medical treatments, and even become unable to afford to hire legal counsel or assistance should he choose to pursue recourse against his abuser.

Physical damage: lack of access to vital health services, good nutrition, and a comfortable home coupled with a constant state of psychological turmoil translate into poor physical health quickly–even young people with these problems can develop serious chronic health problems, putting themselves at risk for heart attacks, stroke, memory-related illness, diabetes, stomach ulcers and digestive disease, high susceptibility to colds, flus, and other viruses, insomnia, and chronic body pain.

In taking the first major steps to define and recognize senior exploitation as a very real health concern, the CDC hopes to begin measuring both its spread and the impact it has on our society, ultimately taking action to put a stop to it.

The CDC joins the effort of medical professionals and watchdog organizations already fighting for stronger regulations holding financial institutions legally accountable when red flags of financial abuse are present, and preventing them from putting their own interests ahead of their senior clients.

But experts say working toward effective fraud monitoring is only half the battle. Families are the first line of defense for their senior members–the most effective layer of protection rests with children and grandchildren who are active in their senior family members’ lives and learn to recognize the warning signs before the exploitation goes further. Judith Shaw, Maine’s securities administrator stresses in a recent Politico article:

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“If my great-grandparents needed something they could turn to my grandparents, or my parents, or my aunts and uncles. Those types of communities are becoming more and more rare. That social isolation contributes to making our population more vulnerable… If I had one wish, it would be that we all call our parents at least as frequently as the scam artists do.”

CheatSheet.com: “The Worst Car Scams Seniors Need to Watch Out For”

If I asked you what comes to mind when you think of shifty, dishonest industries, what would you think of first?

I’d be willing to bet the old “used car salesman” stereotype would appear in your head pretty quickly. Having dealt with a few shady salespeople and mechanics myself, it’s definitely the first thing I’d think of.

That isn’t to say the entire automotive industry is unscrupulous–that’s certainly not the case at all. But even legitimate car sales and repair businesses are known to apply some questionable high-pressure sales tactics, whether it’s selling you a vehicle or a service.

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And then there ARE the unscrupulous businesses, overcharging for inferior parts, convincing customers to pay for services they don’t need, and roping buyers into predatory financing on vehicles they can’t actually afford.

But if I asked you what comes to mind when you think of an industry that preys on seniors, would you still think of that dubious car salesman?

I wouldn’t. But neither did the National Council on Aging in its list of scams affecting seniors, according to CheatSheet.com. This is probably because many seniors don’t drive all that often or at all–how often would they need to visit a dealership or an auto body? It’s just not the first thing you might think of.

Not only does it happen, CheatSheet says, but it’s common enough that seniors need to be on the lookout for several different tactics a dealership or mechanic might use to target them because of their age.

And some of them, like what CheatSheet calls the “You Must Have Heard Me Wrong” scam, are designed to play directly on the difficulties and anxieties an older person might have with hearing and memory. It’s a disgusting tactic a deceitful salesperson saves just for senior clients.

This is one of ten auto scams affecting seniors identified in this informative article. If you’re considering trading in your vehicle for something better or having any significant work done on the vehicle you already have, I suggest giving this one a skim so you can rest assured you’ve made a great purchase.

How can I protect my Social Security number?

Reporters have spilled gallons of ink writing about the likelihood that people like you and me will have to deal with the damaging effects of identity theft related to the Equifax breach.

Even more has been said about what that damage might look like: how thieves will obtain our SSNs, what they might use our identities to open up or steal, and how these activities might follow us into the future and erode our financial health.

Now that we’ve been blindsided with the news that our SSNs are exposed–and had been for MONTHS before we were made aware–the big question is how and to what extent can we protect ourselves?

Assume you are part of the breach–because you probably are.

Original estimates put the amount of people affected at 143 million, but just days ago, Equifax revealed another 2.5 million people may have also been compromised.

With this kind of volume, it’s a mistake to think your information wasn’t part of the compromise. Around half of the people in the United States are affected–whether or not you should be prepared for credit fraud ultimately boils down to a coin toss.

What isn’t a question is protecting yourself now–before something happens–is far more effective and easier than waiting until after you’ve discovered fraudulent activity.

So, assume you’ve been compromised. Take steps right now to shield yourself and you’ll hopefully spare yourself a ton of frustration and anxiety later.

What you can do before your identity is stolen.

Get credit monitoring.  Usually for a small monthly fee, there are several credit monitoring services available to consumers. These agencies will routinely review your credit report with an eye toward unusual changes or inconsistencies that may be flags for fraudulent activity. You will be notified about new accounts opened in your name, changes to existing account information, and any hard credit checks that might indicate someone attempting to get a loan, a credit card, or some other kind of service.

Keep in mind credit monitoring will not protect you from actual theft. It simply helps to keep you abreast of activity on report so you can act quickly if something isn’t right. The sooner you act, the better your ability to reverse and prevent further damage.

To make amends for the breach, Equifax is currently offering 12 months of free credit monitoring.

Freeze your credit.  For around $10, you can contact each of the Big Three credit reporting bureaus (Equifax, TransUnion, Experian) and request a credit freeze. Also called a security freeze, this makes things substantially harder for an identity thief and is one of the best tools in your arsenal to prevent theft.

A credit freeze locks access to your credit report. Under a freeze, lenders and other companies that need to perform credit checks before offering services are blocked from pulling your report, and therefore unable to issue credit in many cases. This could block a thief from obtaining a loan or credit card in your name.

But credit freezes aren’t totally perfect. They won’t stop a thief from editing existing or using existing accounts. And they don’t block everyone from accessing your report (if you’ve already worked with an institution, they may be excluded from the freeze).

If you’re planning on applying for a new utility service, a mortgage, a car loan, a new apartment, or new job, a credit freeze can also block people you want to access your report. So unless you have no plans to make life moves that involve credit checks, a credit freeze may not be an option.

If you do need to lift a credit freeze, be aware that thawing your credit can sometimes be a lengthy process. In the event of an emergency purchase for which you may need credit quickly, a credit thaw could do as much harm as good.

Credit freezes do not negatively affect your credit score.

Place an initial fraud alert on your account.  Like a credit freeze, placing a fraud alert on your account can be done with any of the Big Three credit bureaus. The Fair Credit Reporting Act allows consumers to put a fraud alert on their account for free.

A fraud alert doesn’t lock access to your report, but rather flags it as at risk for fraudulent activity for any creditors pulling your report. These creditors will handle that report with increased scrutiny, taking extra measures to verify your identity.

While it doesn’t prevent someone from opening an account in your name, it does put your report under a magnifying glass should someone try. A thief is much more likely to be caught when your report is flagged in this way.

There are three kinds of fraud alerts. If you are thinking of requesting a fraud alert before you’ve been victimized–an “initial” fraud alert–the duration is 90 days.

Seniors are particularly at risk.

We’ve talked a little bit about what can happen if an identity thief decides to try and collect your Social Security benefits–not only is it very possible, but it’s incredibly easy to do with just a few pieces of basic information and your SSN.

But any attempt on the identity and financial information of seniors deals double damage. Not only do seniors have to deal with all of the same repercussions as younger Americans, but in many cases, they also won’t have the means or ability to repair or protect their credit.

An adult on a fixed, small income has to make a big sacrifice to pay for the services required to fix the damage or prevent the theft in the first place. And once the damage is done, the aftermath can hit a senior much harder–they may have no way to keep themselves afloat or walk back what was done.

And sadly, identity thieves are fond of targeting seniors.  Retirees offer more opportunities to cash in: thieves can take advantage of Social Security payments, retirement savings accounts flush with cash, and the fact that many seniors aren’t making big financial decisions that would prompt them to check their credit reports regularly.

Be very vigilant. At the very least, take advantage of your free credit report per year to keep track of your data on your own. And be prepared to act quickly if you see something you shouldn’t.

After Equifax leak, White House reportedly examining Social Security identification alternatives

According to White House cybersecurity coordinator Rob Joyce, the government may already be considering a departure from the use of Social Security numbers as identification.

Speaking at the 2017 Washington Post Cybersecurity Summit yesterday, Joyce confirmed the Trump Administration has asked federal officials to put their heads together and come up with a plan to significantly change the way we identify citizens–namely by dropping the SSN completely.

These revelations come in the continuing chaos that is the Equifax breach fallout. The breach–one of the worst in history–has exposed the SSNs and associated personal data of 143 million Americans to identity thieves.

Chances are good if you’ve worked or are currently working in the U.S., those nine little digits that control your entire work, financial, and credit history are currently up for grabs somewhere on the dark web.

With your SSN and a few key pieces of identifying information, thieves have all they need to drain your bank account, take out credit cards and loans in your name, open utility accounts, obtain pricey medical treatments, and even file for your tax refund.

For soon-to-be Social Security beneficiaries, identity theft can be particularly nasty. Imagine filing for your retirement benefits only to find that “you” have already been receiving Social Security payments for several years.

Or you file for disability or supplemental Social Security benefits and your claim is denied outright due to someone claiming earnings under your SSN (these earnings may exceed what is allowed by supplemental, and to claim disability, one cannot have claimed significant earnings since the onset of the disability).

These realities are painful for victims who had absolutely no say in the matter. We didn’t leave our doors unlocked or carelessly hand our information to strangers–and when it comes to credit reporting, the Big Three credit bureaus have our SSNs and identifying information whether we like it or not.

Even Richard Smith, former Equifax CEO, wonders whether it isn’t time for a big change in the way we use SSNs:

“The concept of a Social Security number in this environment being private and secure–I think it’s time as a country to think beyond that. What is a better way to identify consumers in our country in a very secure way? I think that way is something different than an SSN, a date of birth, and a name.”

Smith, who was at the helm of Equifax for the past 12 years, stepped down following the breach.

Joyce, too, thinks it’s high time we ditch the SSN to protect the privacy and financial security of our country’s citizens–especially considering that once issued, a SSN is permanent:

“I feel very strongly that the Social Security number has outlived its usefulness. It’s a flawed system.  If you think about it, every time we use the Social Security number, you put it at risk… It’s a flawed system that we can’t roll back…after we know we had a compromise.”

Joyce and others in the government are currently floating a variety of alternatives to phase out the SSN. For himself, Joyce is in favor of a modern cryptographic public-private key system that would prevent thieves from ever converting your complex key back into your actual identifier.

Neighbor Spoofing is the latest Scam to Target Senior Citizens

Even though I usually try not to answer when calls come in from an unknown number, I answered this time.  Caller ID showed a local number.  And at first when the caller started talking about my medication I fell for it.

“I’m calling to update the information on your prescriptions,” the caller said.  “If we don’t update our system today, you’ll have to get your Doctor to call in.”  Even though I deal with scams targeting Senior Citizens every day, I still didn’t realize that the caller wasn’t calling from my local drug store.

But I started wondering when he asked me to verify my identity by telling him the name of the most recent medication I had picked up.  “Why don’t you know that?” I asked.

The caller said that I had to tell him so he’d know I was really me.  That sounded just a little bit suspicious.  So I asked “are you calling from the pharmacy on 7th Street?”

He answered “please read me the numbers at the top of your prescription label.”

So I asked again “what pharmacy are you calling from?”

The man on the phone raised his voice, “If you don’t give me the information to update our system, your Doctor will need to write all new prescriptions,  That may keep you from getting the medicine you need.”

Now I knew it was a scam.  One of the biggest tools scammers use is creating false urgency.  Besides why would my pharmacist get angry just because I had a few questions?

I ended up keeping the scammer on the phone for a few more minutes answering my questions before he finally hung up.  I figured that any time he wasted on the phone with me, he wasn’t calling other senior citizens.

When you get a call like that, I urge you to hang up right away.  You don’t want to give the seamster any information by mistake.

To learn more about Neighbor Spoofing, check out this article by Ailsa Chang at National Public Radio.  Or to try to block those calls altogether, check out the app called robokiller.   Full disclosure, I haven’t tried robokiller yet.  And, no, they aren’t compensating The Seniors Center or me for this referral.

Gov. Chris Christie: “All that’s in that trust fund is a pile of IOUs”

“The government has lied to you, and they have stolen from you. They told you that your Social Security money is in a trust fund. All that’s in that trust fund is a pile of IOUs from money they spent on something else a long time ago. And they stole it from you because now they know they cannot pay these benefits, and Social Security is going to be insolvent in seven to eight years” —NJ Governor Chris Christie, October 29, 2015