Tech support scams are becoming more convincing – and more dangerous – especially for seniors and retirees who rely on technology for everyday life.
These scams often start with a phone call, email, or pop-up alert claiming there’s an urgent problem: a suspicious Amazon order, a large credit card charge, malware on your computer, or even an issue with your Social Security. The goal is to create fear and urgency so you act before thinking.
What many people don’t realize is that the real danger doesn’t come from the fake problem – it comes from what the scammer asks you to do next. Understanding how these scams work, and knowing a few clear rules to follow, can help protect your money, your identity, and your peace of mind.
Tech Support Scams: What to Know and How to Stay Safe
In a typical tech support scam, the scammer pretends to represent a trusted company or agency. They may claim they’ve detected fraud, unauthorized activity, or harmful software on your device. Then they instruct you to download an app, click a link, or scan a QR code so they can “fix” the issue.
That app does the opposite of helping. It gives the scammer remote access to your computer or phone, allowing them to see personal information, access financial accounts, and even lock you out of your own device.
One of the most important rules is simple: never download apps, software, or updates at the request of an unexpected caller, email, or message, and never scan QR codes from unknown or untrusted sources.
If you receive a call or message claiming to be from Amazon, your bank, a tech company, or Social Security, end the communication immediately. Do not click links or continue the conversation. Instead, contact the organization directly using a phone number or website you trust.
Additional safety tips include ignoring pop-up warnings that demand immediate action, using strong and unique passwords, keeping your devices updated, and talking with a trusted friend or family member before responding to urgent requests. Staying informed is one of the best defenses against scams.
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